We contribute our leading-edge research and experience to industry publications and conferences as part of the Expense Management Solutions culture. You get best practice and benchmark information to help you succeed in your cost-saving efforts. Contact the author or speaker to discuss any topic. Please visit this page often as it is frequently updated.
July 16, 2009
Renegotiation Strategies for Service Contracts
By: Expense Management Solutions
Printed in: Newsletter
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May 2009
Enhance Supplier Risk Management in a Volatile Economy
By: Expense Management Solutions, Inc.
Printed in: White Paper: Executive Summary
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December 3, 2008
Manage Occupancy Costs and Operating Expenses to Increase Agility During Economic Uncertainty
By: Expense Management Solutions
Printed in: EMS Newsletter
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October 8, 2008
Thank Heavens for Corporate Occupiers
By: Maureen Ehrenberg
Printed in: EMS Newsletter
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October 8, 2008
Supplier Relationship Management at Sun Microsystems: New Strategies & New Technologies Power Innovative Approach
By: Expense Management Solutions
Printed in: EMS Newsletter
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September 25, 2008
Supplier Relationship Management at Sun Microsystems - Presentation Slides in PDF Format
By: Michele Flynn and Carl Avola
Presented: 2008 Fall SIG Leadership Conference
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August 27, 2008
Volatility Rocks Corporate Real Estate and Facilities Services Marketplace in First Half of 2008: Part One
By: Expense Management Solutions
Printed in: EMS Newsletter
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June 24, 2008
Great Governance for Outsourced Services: Leveraging New Technology for Breakthrough Performance
By: Expense Management Solutions
Printed in: EMS Newsletter - June 2008
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May 28, 2008
EMS Presentation Summary from SIG May 2008 Summit: Transforming Facilities Management
By: Expense Management Solutions
Printed in: EMS Newsletter Special Edition, Part 2, May 28, 2008
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May 28, 2008
EMS Presentation Summary from SIG May 2008 Summit: Great Governance
By: Expense Management Solutions
Printed in: EMS Newsletter Special Edition, Part 2, May 28, 2008
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May 21, 2008
EMS Presentation Summary from ISM May 2008 Conference
By: Expense Management Solutions
Printed in: EMS Newsletter Special Edition, Part 1, May 21, 2008
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May 21, 2008
EMS Presentation Summary from CoreNet's May 2008 Global Summit: Relationship Management On Demand
By: Expense Management Solutions
Printed in: EMS Newsletter Special Edition, Part 1, May 21, 2008
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May 9, 2008
Great Governance: Your Outsourcing Success Insurance
By: Michele Flynn
Presented: Sourcing Interests Group (SIG) Global Sourcing Summit 2008
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May 7, 2008
Global Sourcing at CA: Transforming Facilities Management
By: Michele Flynn and Geoff Gatling
Presented: SIG Leadership 20008
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May 6, 2008
Relationship on Demand: Enabling Collaboration and Performance Management through Technology
By: Michele Flynn and Don Conover
Presented: CoreNet Global Summit, May 4 - 7, 2008
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May 5, 2008
Supplier Relationship Management for Complex Outsourced Services
By: Chris Malone
Presented: Institute for Supply Management's 93rd Annual Supply Management Conference
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March 2008
Lease Administration: Past, Present and Future
By: Rob Teplansky, Director, EMSInsight
Printed in: EMS Newsletter
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February 2008
Global Sourcing at CA: Transforming Facilities Management
By: Kenneth Bell, VP, CA and Michele Flynn, President, EMS
Presented: IAOP 2008 World Outsourcing Summit
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January 2008
Managing Supplier Compliance
By: Michele J. Flynn, President, EMS
Presented: SIG Webinar
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December 2007
Corporate Food Services: Past Present and Future
By: Robert Teplansky, Director, EMSinsight
Printed in: EMS Newsletter
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December 2007
Developing a Supplier Management Strategy
By: Robert Teplansky, Director, EMSInsight
Printed in: Executive Summary
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October 2007
Developing a Strategic Relationship Management Program
By: Robert Teplansky, EMS
Presented: IFMA World Workplace 2007
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October 2007
Mail Services: Past, Present and Future
By: Chris Malone, Director, Shared Services
Printed in: EMS Newsletter
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October 2007
Sourcing Complex Services
By: Susan Wagner, Microsoft and Michele Flynn, EMS
Presented: SIG Leadership Fall 2007
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October 2007
Supplier Relationship Management: An Implementation Case Study
By: Joseph Black, Aetna and Michele Flynn, EMS
Presented: SIG Leadership Fall 2007
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August/September 2007
Corporate Departments Need Clear Strategies to Meet Challenges
By: Chris Malone, Director
Printed in: Mail: The Journal of Communication Distribution
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July 2007
EMS Celebrates 10th Anniversay: A Letter from EMS President
By: Michele J. Flynn
Printed in: EMS Newsletter
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June 2007
SRM for Complex Outsourced Services: A Strategic Framework
By: Eliot Madow, Managing Director, Shared Services, EMS
Presented: IDC IT Expo June 07
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June/July 2007
The Importance of Lease Administration
By: Scott Tibbo, CRE Managing Director, EMS
Printed in: Area Development Magazine
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Summer 2007
Sarbanes-Oxley Changes Way Lease Data is Reported
By: Scott Tibbo, CRE Managing Director, EMS
Printed in: Development Magazine
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May 21, 2007
Trend Spotter Says It’s a Good Time to be a Mail Vendor
By: Chris Malone, Shared Services Director, EMS (Interview)
Printed in: Business Mailers Review
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May 2007
Supplier Management Tools & Practices
By: Scott Tibbo and Robert Teplansky, EMS
Presented: IFMA Industry Council May 07
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May 2007
Supplier Diversity Best Practices
By: Eliot Madow
Presented: Sourcing Leadership May 2007 (SIG)
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May/June 2007
Strategic Sourcing: Don’t Skip the Essentials
By: Scott Tibbo, CRE Managing Director, EMS
Printed in: IFMA FM Journal
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May 2007
Strategic SRM Programs Can Save Millions
By: Michele Flynn, President, EMS
Printed in: Women’s Business Boston
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May 2007
SRM – How to Build a Program That Achieves Expected ROI
By: Michele Flynn, EMS
Presented: Sourcing Leadership May 2007
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May 2007
SRM for Complex Outsourced Services: A Strategic Framework
By: Eliot Madow, EMS
Presented: ISM Conference May 2007
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April 2007
PNPL-Demand Management Prevents Costly Purchasing Mistakes
By: Rob Teplansky, Director, EMSInsight
Printed in: EMS Newsletter
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April 27, 2007
Choosing the Right Cleaning Company
By: Robert Teplansky, Director, EMSInsight
Printed in: FM Today
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Mar/April 2007
Think Global – Developing a Sourcing Strategy for Real Estate Service Provision
By: Michele Flynn, President, EMS
Printed in: CRE Leader
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February 2007
PNPL - Leverage Market Knowledge for Optimum Results
By: Patricia Lee, Director, Administrative Services
Printed in: EMS Newsletter
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January 2007
An Examination of Supplier Management Tools and Practices Today and Opportunities for Tomorrow
By: Robert Teplansky, Director, EMSInsight
Printed in: Executive Summary
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January 2007
PNPL - Performance Management: The RFP is Done, The Work is Not
By: Kelly Spinola, Sr. Assoc., Shared Services
Printed in: EMS Newsletter
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December 2006
PNPL: Mastering the Master Service Agreement
By: Marc Rosenthal, Director, CRE
Printed in: EMS Newsletter
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October 2006
Charles Schwab & Co. and Expense Management Solutions Co-present at IFMA's World Workplace 2006 Conference
By: Expense Management Solutions
Printed in: IFMA World Workplace, 10/06
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October 2006
PNPL - Strategic Sourcing: Don't Skip the Essentials
By: Scott Tibbo, Managing Director, CRE Services
Printed in: EMS Newsletter
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October 2006
Strategic Sourcing Case Study: Charles Schwab & Company
By: John Ringwood of Schwab and Scott Tibbo, EMS
Presented: IFMA World Workplace, 10/06
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September 2006
PNPL - Spend Analysis Delivers Bottom-Line Value
By: Eliot Madow, Managing Director, Administrative Services
Printed in: EMS Newsletter
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August 2006
Developing a Global Sourcing Strategy for Real Estate Service Provision - II
By: Michele J. Flynn
Printed in: EMS Newsletter
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June 2006
Developing a Global Sourcing Strategy for Real Estate Service Provision - I
By: Michele J. Flynn
Printed in: EMS Newsletter
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April 2006
Global Sourcing Strategy
By: Michele Flynn
Presented: CoreNet Global Summit
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September, 2005
Locking in the Benefits of Outsourcing: Innovation, Cost Reduction and Continuous Improvement at Microsoft
By: Chris Owens and Michele Flynn
Printed in: CRE Leader
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July 2005
Managing Metrics: Mail Services
By: Expense Management Solutions
Printed in: EMS Newsletter
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May 2005
Managing Metrics: Facilities Management
By: EMS Newsletter
Printed in:
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April 2005
Managing Metrics: Introduction to Managing Metrics
By: Expense Management Solutions
Printed in: EMS Newsletter
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April 18, 2005
Partner Performance Management
By: Michele Flynn of EMS and Chris Owens of Microsoft
Presented: CoreNet Global Summit, Toronto, Ontario, 4/18/05
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March 2005
Vendor Management: Market Management
By: Expense Management Solutions
Printed in: EMS Newsletter
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February 2005
Vendor Management: Demand Management
By: Expense Management Solutions
Printed in: EMS Newsletter
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January 2005
Vendor Management: Ongoing Vendor Management
By: Expense Management Solutions
Printed in: EMS Newsletter
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November 2004
Vendor Management: Supplier Segmentation
By: Expense Management Solutions
Printed in: EMS Newsletter
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November 2004
Vendor Management: At-Risk Compensation - Linking Compensation to Performance
By: Expense Management Solutions
Printed in: EMS Newsletter
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October 2004
Outsourcing: Threat or Opportunity? (Paper)
By: Scott S. Tibbo
Presented: Presented at IFMA's World Workplace, October 2004, Salt Lake City, Utah
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October 2004
Outsourcing: Threat or Opportunity? (Presentation)
By: Scott S. Tibbo
Presented: Presented at IFMA's World Workplace, October 2004, Salt Lake City, Utah
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October 2004
Advanced Strategic Sourcing - Delivering Major Benefits After the First Two Years
By: Michele Flynn, President, Expense Management Solutions
Presented: Location: Sourcing Interests Group Conference, Huntington Beach, CA
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October 2004
Supplier Performance Management
By: Michele Flynn, President, Expense Management Solutions
Presented: Location: Sourcing Interests Group Conference, Huntington Beach, CA
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October 2004
Vendor Management: The Importance Of Benchmarking
By: Expense Management Solutions
Printed in: EMS Newsletter
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September 2004
Vendor Management: Vendor Compliance Reviews
By: Expense Management Solutions
Printed in: EMS Newsletter
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September 2004
Re-Engineering a Service Organization
By: Expense Management Solutions
Printed in: EMS Website
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August 2004
Vendor Management: Effective Vendor Performance Measurement
By: Expense Management Solutions
Printed in: EMS Newsletter
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August 2004
Vendor Management: Skill Sets/Resources Required of the Vendor Manager
By: Expense Management Solutions
Printed in: EMS Newsletter
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July 2004
Vendor Management: Program Design
By: Expense Management Solutions
Printed in: EMS Newsletter
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June 2004
Supply Chain Management: Sourcing and Booking Corporate Travel
By: Bridget Mintz Testa
Printed in: ACTE Global Business Journal
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May 2004
Second Generation Outsourcing at Microsoft
By: Michele J. Flynn and Robert Kaplan
Presented: CoreNet Global Summit, Chicago, IL, 5/27/04
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May 2004
World Class Real Estate Spend Management
By: Michele J. Flynn
Presented: Sourcing Interests Group Conference, Houston TX, 05/06/07
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April 2004
Vendor Management: Sarbanes-Oxley
By: Expense Management Solutions
Printed in: EMS Newsletter
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March 2004
Vendor Management: A General Overview
By: Expense Management Solutions
Printed in: EMS Newsletter
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March 2004
Performance Management Tools and Techniques
By: Michele J. Flynn
Presented: Purchasing Management Association of Boston 03/04
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March 2004
eProcurement: Sizzle or Fizzle
By: Walter Wickersham
Presented: Purchasing Management Association of Western New England, 03/04
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January 2004
Security Sourcing
By: Michele J. Flynn
Presented: Client Council Meeting, El Paso, TX, Jan. 04
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December 2003
Strategic Sourcing: Transition Management
By: Expense Management Solutions
Printed in: EMS Newsletter
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December 2003
Michele Flynn Grows a Business out of Managing Expenses, Cutting Costs
By: Editorial Staff
Printed in: Women's Business Boston
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November 2003
Strategic Sourcing: Contract Negotiation
By: Expense Management Solutions
Printed in: EMS Newsletter
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October 2003
Outsourcing: Threat or Opportunity
By: Scott Tibbo
Presented: IFMA-Boston Chapter Membership Meeting
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October 2003
Strategic Sourcing: Bid Administration
By: Expense Management Solutions
Printed in: EMS Newsletter
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September 2003
Strategic Sourcing: Request for Proposal Development
By: Expense Management Solutions
Printed in: EMS Newsletter
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August 2003
Strategic Sourcing: Bid Strategy
By: Expense Management Solutions
Printed in: EMS Newsletter
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July 2003
Fast-Track Outsourcing Delivers Results
By: Michele J. Flynn
Printed in: CRE Leader
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July 2003
Real Estate/Facilities Spend Management
By: Michele J. Flynn
Presented: Ariba - World Class Spend Management, New York City
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July 2003
You Can't Save If You Don't Measure
By: Ron Starner
Printed in: Site Selection Magazine
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July 2003
Strategic Sourcing: Vendor Pre-Qualification
By: Expense Management Solutions
Printed in: EMS Newsletter
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June 2003
Business Process Improvement: Service Level Agreements
By: Expense Management Solutions
Printed in: EMS Newsletter
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May 2003
Real Estate Spend Management
By: Michele J. Flynn
Presented: "Engage Your Spend" Ariba LIVE 2003 - Hollywood, FL
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May 2003
Business Process Improvement: Technology & Automation
By: Expense Management Solutions
Printed in: EMS Newsletter
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April 2003
Business Process Improvement: Organizational Redesign
By: Expense Management Solutions
Printed in: EMS Newsletter
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March 2003
A Case Study - Second Generation Outsourcing at Microsoft
By: Michele J. Flynn and Robert Kaplan
Presented: IFMA World Workplace - Yokohama, Japan, 03/18/03
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March 2003
Operational Assessments: Analyzing the Operation
By: Expense Management Solutions
Printed in: EMS Newsletter
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February 2003
Operational Assessments: Establishing the Financial Baseline
By: Expense Management Solutions
Printed in: EMS Newsletter
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January 2003
Travel Management Strategies
By: Walter Wickersham
Presented: Purchasing Management Association of Boston
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January 2003
Performance Management
By: Scott S. Tibbo
Presented: USI Leadership Roundtable, 01/22/03
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January 2003
Operational Assessments: Guiding Principals
By: Scott S. Tibbo, CFM
Printed in: EMS Newsletter
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November 2002
Performance Management Tools
By: Michele J. Flynn
Presented: CoreNet Global Summit - San Diego
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September 2002
Considering Facilities Outsourcing? Establish a Baseline First
By: Scott S. Tibbo
Printed in: Financial Executive
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July 2002
Is Your Outsourcing Contract Paying Off?
By: Michele J. Flynn
Printed in: Site Selection
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April 2002
Control "Fixed" Costs with Right Strategy
By: Michele J. Flynn
Printed in: Women's Business Boston
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April 2002
The Outsourcing Decision
By: Scott S. Tibbo and Roberta J. Duffy
Printed in: Inside Supply Management
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March 2002
Evaluating the True Costs of Relocation
By: Michele J. Flynn
Presented: Commonwealth Institute March Forum 02
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March 2002
E-Procurement: Sizzle or Fizzle?
By: Michele J. Flynn
Presented: PMAB Meeting, 03/01/02
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February 2002
Facility Management Benchmarking 101
By: Scott S. Tibbo
Presented: International Facility Management Association, 02/01/02
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February 2002
Facility Management Customer Service
By: Scott S. Tibbo
Printed in: Facility Maintenance Journal
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August 2001
Gaining a Competitive Marketplace Advantage
By: Michele J. Flynn
Printed in: National Association of Purchasing Management, InfoEdge, Volume 6, Number 4
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August 2001
Sources of Market Information
By: Michele J. Flynn
Printed in: National Association of Purchasing Management, InfoEdge, Volume 6, Number 4
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August 2001
Identifying a Product's Raw Materials
By: Michele J. Flynn
Printed in: National Association of Purchasing Management, InfoEdge, Volume 6, Number 4
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May 2001
Total Occupancy Cost Management
By: Michele J. Flynn
Presented: IDRC Spring Conference, 5/2001
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December 2000
Corporate Leasing, Design and Construction - A Project Management Approach from the Tenant's Perspective
By: Scott S. Tibbo
Printed in: Facilities Engineering & Management Handbook, Published by McGraw-Hill Book Company
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December 2000
10 E-Commerce Implementation Lessons Learned
By: Heidi H. Benjaminsen
Printed in: Facilities Design & Management
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November 2000
Finding Credible E-Procurement Information
By: Theresa M. McCarthy
Printed in: National Association of Purchasing Management, Purchasing Today
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November 2000
Following the Path to a Successful E-Procurement Strategy
By: Michele J. Flynn and John Yuva
Printed in: National Association of Purchasing Management, Purchasing Today
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September 2000
The Impact of E-Commerce on Corporate Real Estate
By: Michele J. Flynn
Presented: International Facility Management Association, 9/2000
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August 2000
eProcurement Technology Trends Changing Business
By: Michele J. Flynn
Presented: Standard Register Advantage 2000, August
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July 2000
Manage Corporate Occupancy Expenses
By: Michele J. Flynn
Printed in: Women's Business Boston
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December 1999
Moving Out
By: Michele J. Flynn
Printed in: Facilities Design & Management
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July 1, 1999
Outsourcing 101: A Few Simple Instructions
By: Michele J. Flynn
Printed in: Facilities Design & Management
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April 1999
Partner with All Departments for Added-Value Benchmarking
By: Michele J. Flynn
Printed in: Corporate Real Estate Executive
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November 1998
What Would You Do?
"Thanks for all you have done. Now can you tell us why we should keep you?"
By: Michele J. Flynn and Michael L. Joroff
Printed in: Journal of Corporate Real Estate
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November 1998
EDI Versus the Internet
By: Michele J. Flynn and Dan Steggell
Printed in: National Association of Purchasing Management, Technology Guide
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April 1998
Developing an E-Commerce Strategy
By: Michele J. Flynn
Printed in: National Association of Purchasing Management, Purchasing Today
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February 1998
Are You the Corporate Real Estate Resource for Your Company?
By: Michele J. Flynn
Printed in: Facilities Design & Management
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September/October 1997
Creating an Electronic Ordering System
By: Michele J. Flynn
Printed in: Financial Executive
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