FM Provider Review Identifies Opportunities for Savings and Service Improvements
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Overview:
An extensive re-bid strategy was designed to help this notable software company improve shareholder value and improve the strategic value of its current outsourced facilities management program.
Client:
This company is the worldwide leader in software, service and Internet technologies for personal and business computing.
Challenge:
As part of an ongoing effort to improve shareholder value, this client engaged Expense Management Solutions (EMS) to conduct an independent assessment of its outsourced facilities management service provider. The structure of the existing contract and the limited performance measurement systems in place complicated the assessment by limiting the available amount of comparable market data.
Solution:
- Assess the agreement in place, analyze the contract terms, staffing levels and compensation structures.
- Identify a series of strategic partnership gaps.
- Compare the existing scenario against industry benchmarks.
- Present specific opportunities to reduce cost, improve service levels and enhance the strategic nature of the relationship.
Results:
- Company was presented with significant benefits to be gained by re-bidding its facilities management services in a competitive environment to a broader group of real estate management firms.
- Client was presented with a clear road map for sourcing these services as it moved forward, ultimately saving millions of dollars annually.
