Service Level Agreement Development
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Specifications can mean many things. Whether you call it a scope of work, service expectation, or a service level agreement, the number-one most critical aspect of a strong RFP is clearly-defined specifications. The most effective specifications articulate expected results and define key measurement criteria for each specific aspect of the service.
Task based specifications that dictate to a supplier “how” they are to achieve the outcome often prove to be ineffective, and can backfire. If the supplier does exactly what you tell them to do, and yet the results are not what you wanted, who is at fault?
We have developed a highly acclaimed proprietary library of over 200 service level agreements that address each functional area in which we specialize. Our SLAs, implemented as part of national and global outsourcing contracts of more than 30 major client corporations, support more than $4B in sourced services.
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